Swiss Chalet

Pre-ordered online for 4:45 pickup time. Arrived on time, gave my name and waited. Almost immediately I heard the kitchen staff say my name and saw a bag placed on a table out back. After 15 minutes of waiting someone came to the counter and asked for the names of anyone who had already paid. After taking my name they went out back and came back with my order the bag I saw placed on the table 15 minutes prior. I could tell when I grabbed the bag that the food was already cold and I confirmed this when I got home. Food was terrible. I don't blame the staff. It's obvious they're understaffed and working with poor processes. There doesn't appear to be a queue in their system that shows when a take out order is ready to be given to the client. Management needs to fix this.
May 14th, 2023

I live 20 kms away. When I arrived home, half of my order was missing. I called and let them know I did not live close by and requested a refund. They said they could not refund me, that they would deliver the other half of my order. My order was picked up at 6:55. It is almost 1 hour later. My dinner is cold waiting for the other half.
Apr 27th, 2023

Apr 17th, 2023

Mar 20th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 Recommended dishes Chicken and Fries More
Mar 18th, 2023