Shines Energy Inc.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Ductless heating & A/C services
May 12th, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
May 10th, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness Service: Ductless heating & A/C services
May 6th, 2023

Service: Heating system installation
May 3rd, 2023

The heat pump installation cost $1560 + tax and took 3 days. However, when I asked (although it was not suggested during installation) for the outdoor unit to be angled towards an open area, they charged an additional $820 (including labor costs of $125 per hour). The heat pump installation felt like a relay race, with each team arriving at their own time to do the work. Unfortunately, nobody bothered to test the system or provide a demonstration. I had to request a manual, which was eventually sent over email. Since nobody took the time to verify the system, the cooling wasn't working initially. I was asked to pay upfront, but after multiple calls, they fixed the issue (a faulty connection). The burden of proof was on me to demonstrate that they had done the installation incorrectly. The owner's comment was extremely racist, as they said, "since English is your second language," when I was trying to understand the additional $820 charge that wasn't provided upfront. This incident served as a wake-up call for me. It's no longer just about the money or the service; it's about how I am treated based on my color, language, and origin. I strongly advise avoiding this company at all costs. Initially, I thought of ignoring the situation, but it might be helpful for someone else to be aware of my experience with Shines. Services: HVAC system maintenance, Heating system installation
May 10th, 2023