Cox's Auto Clinic Ltd

May 16th, 2023

My girlfriend had both rear shocks and "new" shock mounts put in a few years ago, and they both needed to be replaced this year for inspection. As I was replacing them, I discovered one of the bolt holes on the left shock mount was missing the threads, so they decided to put a bolt in from up top with a nut underneath. I have no sweet clue how they did it, there was zero access to the top of the mounts, so we had to cut a hole to even get at the bolts where it looks like it was hammered inwards to get the previous bolt out. I don't think that qualifies as a "new" shock mount. Would not recommend whatsoever as the work was clearly done with the mindset of "It won't be me doing it next so I don't care." Service: Steering & suspension repair
May 9th, 2023

New customer to them over the past year and have had nothing but great service. Totally recommending.
Feb 22nd, 2023

THE WORST. Brought our car for them to just do a general check up, the sub-frame needed to be replaced, they said it would take 10 business days for them to get a USED part and they kept our car for over a month. They ended up using THE SAME part my car had and they just welded it so I basically waited a month for them to do something they couldve done in 2 days. Customer service was an absolute nightmare, the front desk lady kept telling me she would call me back and did not call me back even once. I had to keep calling every day to get an update from them. And thats only a small part of the very worst experience Ive had with a mechanic. They hay quoted the new piece, didnt put a new piece, kept the same just welded and somehow the quote came up to be even more than what they originally said. Had to keep asking them for a quote for days because they wouldnt send me anything. Anyways, would NEVER recommend. They did a bad job, the customer services was dreadful and the experience in general was just disgusting. If I could put negative starts, I would. Service: General repairs & maintenance
May 17th, 2023

Feb 19th, 2023