SoftMoc

Little bummed. Went to both, Halifax and Dartmouth. No size 9 at all :(
Apr 23rd, 2023

Always helpful staff really appreciate how they will hold items for you and their products are worth the money
Apr 9th, 2023

Great store and great staff. Found exactly what I was looking for.
Mar 6th, 2023

Need more staff. The 3 people that were working were run off their feet! People were mad & left due to the lineup.
Mar 3rd, 2023

I bought a pair of Blundstones from this location on December 27th and it turns out that they are 1/2 a size too large. I found this out when I wore them for the first time (at work indoors for about four hours on Tuesday. I took them back to the store on Tuesday night where the sales associate inspected them and said they had a three month return policy and would gladly exchange them for a smaller size....but they needed the original box. After two days of searching, I located the box and merrily made my way to Softmoc to make the exchange this morning. The manager was working there this time and refused the exchange, saying that they had too much wear. When I told her that her employee had said they were fine two days ago, she countered by saying that she would have a talk to him to teach him the proper way to determine wear. I argued that if I'd have had the box the first time I came in, the exchange would have been made with no fuss and they would have gotten a great Google review. Not now. Get your overpriced shoes/boots/moccasins somewhere else. This company is a poor example of customer service. When ANY employee makes a determination as to whether or not a product can be returned, that decision should be honoured by management. They should have been trained properly in the first place.
Feb 27th, 2023