Berry's Furniture - Elmsdale

Apr 1st, 2023

Bought a washer in October and broke in February. Called Barrys and said that they can not do anything and gave a 1-800 number that we have to call. We have to wait 4 weeks just to have someone look at the washer and this does not include the time for repair and parts. Called Barrys again and they will do nothing. Gave number for a local guy but warranty not covered if we use him. $1000 for a washer that works for 4 months. Unacceptable customer service. Then I bought a head board in Feb. The sticker on the head board said discount due to scratches. It did not look to bad so I purchased it. When I got home the headboard had lights in it but did not come with a remote. Called the store and service agent lied and said that's why it has a discount on it. which was not the case as I still have the sticker stating scratches. The billing was done wrong on my flexi card which I will not get into but in the long story short it was processed incorrectly so a refund and new purchase had to be done. When this was done it messed up another promo on my card costing me money. In the end two bad experiences with this company. To bad Im furnishing an entire house in six months and BARRYS will get none of my business or money
Mar 19th, 2023

I ordered a sofa bed through Berry's and after waiting ~2 months and being told it was supply chain issues, they called to say they found it in a truck in the parking lot and didn't realize it had come in previously. So I was waiting unnecessarily. I'll be honest, it's a really nice piece of furniture and I love the easy to clean aspect of it and no tears and still looking sharp after 2 years. However, the sofa bed mechanism broke and I called since it was still under warranty and they told me they couldn't provide help because I couldn't provide them the serial number. I provided them the receipt and images of all of the stickers that were on the sofa but they said there should be one more sticker that would provide the serial number. I told them I didn't remove any and I sent them everything I had. They had no solutions. It was very disappointing. So now I have a very heavy sofa with no function of a sofa bed. I hope Berry's will rectify this situation.
Jan 26th, 2023

Berry's was recommended highly by a friend and when I purchased my new Bosch washer and dryer there I found out why. When the washer was damaged in transit they were wonderful in addressing the delivery issue , sending out a new washer immediately and ensuring I was satisfied with delivery and installation. My thanks to Cory , Kara and the management for their quality sales and service and communication. I recommend them highly and will be heading for Elmsdale in the future for my applainces and furniture . Thanks
Nov 20th, 2022

Oct 22nd, 2022