Sleep Country Canada

My dad and I went in to buy a mattress last week. We dealt with Stephanie who was an absolute pleasure to deal with! She fitted us for pillows as well. Super friendly and knowledgeable!
May 5th, 2023

Feb 15th, 2023

Feb 13th, 2023

Had a wonderful experience here, Andy the sales associate was SO helpful, he was very knowledgeable on all of the products. We only went in to buy a pillow but ended up buying that and a mattress and frame because of how positive the experience was. It was very close to store closing but we werent rushed at all. Would highly recommend
Jan 9th, 2023

I purchased a twin size Distinction Series Katerina Mattress in late September 2022 and by late November the mattress was having structural issues. One or more of the pocket coils is faulty and is sticking up under the mattress top. You can feel it but not see it. I am on a tight budget and this purchase had already pushed that limit. I contacted the store I purchased it at and they referred me to customer service as it was now over 100 days and a warranty issue. So i called customer service. I explained that the design of this pocket coil mattress is such that any flaws or problems with the coils etc are hidden under the mattress top so you can not take photos of the problem which they insist I do before filing our online claim. I said the design of the matterss photos will not work. They kept repeating the same lines so I gave up and hung up. After three calls spread over a few days to customer service they eventtually said then that you have to have an insurance inspector come to your home which you have to pay in advance for before we book your appointment and for me to provide credit card information over the phone and pay $50.00. I asked to do it at the store as I was uncomfortable doing it over the phone. I was told no stores can not take payments. I asked to be transferred to a supervisor. I was told that I can not transfer but one would call me back in two to three business days if I wanted to talk to somemeone above them. Every time I called I dealt with very rude, unprofessional, uncaring and ignorant representatives. The mattress I bought was $600 with the taxes and now because I could not file online and do a ton of photos I am being forced to prove what I am saying by paying even more money because they sold me a faulty bed ? This is not my fault. If I do get the inspection and a replacement bed I was also having to pay for delivery of my new bed and disposal of the faulty one. I have been a loyal customer for years this was my second bed in 9 years and have recommended Sleep Country to family and friends. NOW this is the thanks I get?! It seems like Sleep Country once they sell you the bed and the sales clerk gets their comission could care less what happens. If a customer can not do what is asked due to the physical design structure , you see the customer has already spent over 1k ( box spring and mattress cover as well) , is on a tight budget, and is not comfortable doing financial transactions over the phone you need to provide other options. You need to re evaluate how you run your customer service and warranty department because this is unacceptable. I will never shop at or recommend your business again.
Feb 17th, 2023