Young Drivers of Canada

I took the course 30 years ago and insisted my son take it as well. First, it is not the same course. Second, communication and booking is a nightmare. This is not there business it was. Update, I found out my son called in advance to tell them he lost his copy of his driver's license. It was entered into their system as of the instructor arrived and needed to cancel the lesson. Now, they are demanding an $80 cancellation fee. No.
Apr 30th, 2023

I had to book a lesson / vehicle for my road test, and Francesca from Young Drivers (I think they're located in Ontario, but they also provide service to Halifax) was absolutely incredible. They were so helpful with my booking, and after having some complications, came up with several different options and solutions to help me. By far one of the best, most helpful customer service representitives I've ever had the pleasure of talking to! Thank you so much Francesca! :)
Apr 14th, 2023

Second Update: The rest of my experience with Young Drivers was amazing. Then sent a instructor from Dartmouth over for my lessons and I was able to complete them and my road test within 2 months of starting. They were super flexible with my schedule and were able to adjust things for me as needed. The instructor was extremely helpful and knowledgeable. I felt very safe during lessons and my driving improved very quickly. It was the perfect amount of encouragement and direct, clearly explained feedback and critiques. I passed my road test on the first try! Update: I was contacted very quickly after leaving this review and they were able to resolve some of the issues I was having, including getting booked in for some earlier lessons and having all my lessons booked at once so I wont have to wait so long between lessons. I appreciated the quick response and hope the rest of my experience goes more smoothly! Im in the middle of going through the Young Drivers program and while the course content is great the administration is absolutely awful so far. I was supposed to be in a weekend class last January but it got canceled due to Covid. They told me an online version of the course would be available by mid Feb but it wasnt up and running until mid April. Because my work is seasonal Im extremely busy between April and October and told them I wouldnt have time to complete the online course until my off season because it took so long for them to open the course. At the time I asked if I could book my in car lessons in advance but was told I had to complete a certain amount of the course first. What they didnt say is it takes almost 3 months to get in for a lesson. When I was finally able to book my driving lessons I couldnt get anything until the end of January. Earlier this week they told me they had hired a new instructor and could get in me for lessons starting next week but only a few days later they called and cancelled on me because the instructor left so Im back to end of January lessons. They apparently dont have a cancelation list either, so I have no way of potentially getting in earlier. At this point I dont trust that my lessons are going to happen at all. Im getting my license for work opportunities but I definitely wont have it in time for my next work season. My license expires in September and Im now worried I wont be able to do my driving test before then. Over all the experience has not been good and I really do not recommend Young Drivers.
Mar 31st, 2023

Spending this kind of money for driver training, I would have expected proactive and professional program administration from the YD staff. I have recieved the exact opposite. The driving trainers are over-worked and underpaid, and booking your lessons takes multiple phone calls with 1 hour+ long waits to speak with a representative. Once you finally book your lessons, they will be months away and the instructors will cancel at random further delaying your progress. You cannot rely on or the organizational design of this business, the management is incompetent and I truly feel bad for their employees who have to deal with the wrath of their disgruntled clients. Choose any other option you have, it can't be much worse
Feb 3rd, 2023

Stay FAR AWAY we have had multiple cancellations from them for in-car lessons. They just rebook you for 6 weeks and cancel again . Customer service is horrendous they give you two options : an email for a refund or an option to rebook . The refund isnt valid past one year and because of cancellations and covid its now been two years! Zero lessons completed to this date, So i guess we just keep rebooking? Maybe by 2026 we will have are lessons completed!
Sep 4th, 2022