The Barrington Hotel

No radio. Called customer service to order deliver and they wouldnt help. No ability to play music in the room or order food. The drawers are empty, customer service was no willing to help in anyway.
May 22nd, 2023

May 19th, 2023

I have stayed at the Barrington Hotel a couple of times now and have had a fine experience. The rooms are clean and a fair price and the staff have been always friendly. However, this past weekend (May 13-14) when I stayed I forgot my prescription glass and my book in the room. By the time I realized I had left these items I was already home (a 2 hour drive away). When I called the hotel to see if they had found my items and if they could return them to me I was placed on hold until the line was disconnected. When I called back a second time I was told by the costumer service representative that she would handle it and hung up on me with no warning or farewell. I called back the next day to check if they had found my items, I spoke to the same women who said they had not been found but she would check again and give me a call back. Again she hung up on me, this time without taking down my number to call me back. Later that day I called back for a fourth time and was connected with a different costumer service representative who took my information and descriptions of the items I left and filled out the lost and found form (something the other women had never even mentioned). She also informed me that I would should receive and email in the next 2-4 days if my items had been found. After hanging up the phone I immediately received an email saying my items were found (meaning they most likely had been found on Sunday when I first called/the day I checked out) and that I had to fill out a form on a third party website to get them mailed back to me. At the end of the form it said to contact the hotel to ensure my items were packaged and shipped out. So I called back a fifth time and was told that I had to speak to house keeping about getting my items shipped out but since they were done for the day I had to call back the next morning. The next morning rolls around and I call housekeeping only to be sent to voicemail. I left a voicemail with my information and details about why I was calling. I did not receive a call back. I called 3 more times leaving subsequent messages and never heard back from house keeping at all. In total I had to call the hotel 9 times. I finally receive my items via the mail today (which cost $40 to have shipped) and although I am happy to finally have my belongings back and I rather disappointed with how the whole situation was handled. This was something when handled probably took all of 5-10 minutes on the side of the hotel staff but it took 4 days for me to have a hotel staff help me and return my items to me.
May 18th, 2023

Room was decent. No water in the room though, which is a hassle.
May 17th, 2023

May 15th, 2023