Citadel Oral & Facial Surgery

Extremely disappointed with their service. I went in for a consultation and months later they sent me a bill for 140$ without indicating what it was for. I was confused as I had cancelled an secondary appointment and wanted to make sure I wasn't getting charged for that. I also think if you are going to charge someone for a service that you outline what that service is on the bill. I've been ripped off by dentists before by being charged twice for the same procedure. I called and left multiple voice messages but never heard back. Then I get a letter saying that if I don't pay right now they're going to collections agency.
May 15th, 2023

Utterly dreadful service!! Waited for 40 minutes after my appointment time before someone came for me. There was no apology for the wait. Once in I was met with hostility and a quick brush off consult from Dr Lisa Johnson. Thank goodness for private/work insurance. At nearly $200 for a consult that literally lasted 5 minutes dont go here if you dont have dental coverage. Make sure you are covered completely before you go!! Awful!!
Mar 13th, 2023

Im so impressed with my experience at Citadel. The clinic is sparkling clean, and every staff member I interacted with was so kind. I had all four wisdom teeth removed with IV sedation and it went as well as it could have. I dont remember the procedure itself which is what I was hoping for. Would definitely recommend!
Jan 9th, 2023

Perfect experience here. I was a bit skeptical based off some of these reviews but the staff were very personable and kind. They walked me through the process and all went smoothly. Thank you Dr Powell and staff!
Jan 8th, 2023

I had the worst experience coming into this place. The lady at the front desk was extremely rude to me before I went in for my surgery she argued with me about my payment as I had a payment plan sorted out with the financial coordinator which was located at the Halifax location, due to me not having full coverage. I had to call the Halifax location myself and sort it out because she was giving me such a hard. when I came back and told her that the payment I was about to give her was correct, she was still very rude about it. I did not expect that considering I already had anxiety about my surgery and they should treat their clients with respect. When I went into the room for my surgery I still experience a terrible time. They just stuck the IV in my arm without telling me what they were doing they didnt ask me if I was doing ok .. I am a health care worker myself and I couldnt believe the way they treated me . My husband told me that we should leave and go somewhere els after being so disrespected but I have already waited a couple months for my appointment and I just wanted to get it over with. I do not recommend this place at all . If there was a 0 star thats what I would have given them .
Apr 3rd, 2023