Total Energy - West Nova Propane

Much better suppliers out there.
Mar 30th, 2023

Truly great service. Very responsive to our needs and was able to get us up and running in great time. Work was done to an excellent standard. Highly recommended!
Aug 2nd, 2022

Go elsewhere, shop around for a suitable installer and provider ... read on for more ..... We came here looking for professional advice and installation and received not even the bare minimum as a consumer. After contracting West Nova for a heating system and following their expert advice, we have been disappointed. They installed a system which after four months requires fixing and the worst part is, it's not the appropriate system for our home - Shame West Nova, there is a responsibility to providing professional services in the market and as a representative of a large reputable organization, this is not acceptable. This sales pitch/representative did not care about our needs but merely gaining a paid invoice. This company needs to step up the accountability in offering professional heating advice and service for the consumer. I invite West Nova to contact us to correct this issue, and complete the promised work in a reputable way. The sub-contracting was inadequate and West Nova has left us with additional, unnecessary expenses to correct.
Oct 29th, 2021

I needed a blower fan for my napoleon gas fireplace. Not only did they have it in stock, it was cheaper than I could find it online. First rate service. I will shop there again.
Oct 26th, 2020

Watch out if you want to buy a Napoleon gas fireplace from Total Energy - they will only service and support the fireplace if you buy your propane from whichever supplier is their current partner. I bought a Napoleon fireplace from them in 2013 and signed up to a propane supply contract with Wilsons - who was the Total Energy partner at the time. When Total Energy was bought by West Nova Propane, they encouraged customers to switch propane suppliers. I chose not to switch and now Total Energy will not service the Napoleon fireplace even though they continue to be an authorised Napoleon dealer. I even purchased a replacement remote control for the Napoleon from them and when it did not have the right connectors, they did not support that problem either. After trying for months to get a response, I was told that their "company policy" is that they will only service and support fireplaces for customers who use West Nova for their propane supply - even Napoleon fireplaces that they have sold. If you bought a new car from a Ford dealer, you would not expect the dealer to refuse to service the car. Ford dealers don't put in place "company policies" where they will only service your Ford car under certain conditions - such as having to buy your replacement tires from Ford, or have all your oil changes done by them. So why does it work this way for an appointed Napoleon fireplace dealer? This has all been a very unsatisfactory customer experience.
Sep 10th, 2020