Community Dental Center

I owe a balance of 300 since October 2022 after falling on hard times without employment I was unable to pay and my girlfriend and children have zero amount owing. My girlfriend called to confirm an appointment and was informed by pannozzos reception that all appointments have been cancelled for her and my son due to my balance and was told to find another dentistry or pay my balance to allow them to go to their appointment . Terrible way to go about collection of debt, have never received one call or email , zero correspondence or any notice it was cancelled , we have coverage and my son is %100 covered.
May 21st, 2023

Dr. MacLean, the hygienist and the girls out front are amazing. The overall atmosphere is very welcoming!
Apr 22nd, 2023

This clinic is great. Good location with lots of parking. I'm a very skittish patient, and Dr Ramier and his staff are very patient with me.
Apr 21st, 2023

One of the worst Dental clinics I have as of today. We can't trust the Dr. They are pathetic and absolutely unethical. They uprooted my tooth in just 2 seconds but claim $650 to my insurance mentioning its a surgery. Have some honesty guys you definitely doesn't reflect the Novascotian values and upbringing. The nurses and admin staffs are great though.
Apr 28th, 2022

I have spent the last year reflecting on our experience at this dental practice. In a way, I am conflicted because our relationship with the practice started on a good note. I am also conflicted because we have had some amazing human beings who had attended to us during our time as patients at this establishment. Moreover, our dentist, Dr. Natasha Hovey was simply the best! Now to the negative experience. It all started around during the pandemic. We are a family of 5 coming to this practice. With three children who would occasionally get sick. Our attendance at appointments have been outstanding and I believe weve had to cancel about 3 appointments due to illness throughout our relationship with this clinic. Fast forward to this time when we failed to provide the standard 48 hours cancellation notification we did it in 24 hours. While we were booking another appointment, we were informed by the admin staff that we had to pay some fees for a missed appointment. I acknowledge the fact that we were late cancelling the appointment but that we didnt missed it. I informed them that this was due to circumstance beyond our control. Our child was ill hence the short notification. This staff person became belligerent and proceeded to inform us that we did that before (which was also another cancellation due to illness) and that this time we have to pay. I reminded them about our loyalty to their service over the years and I pushed back and insisted that we wont be paying the fee. She asked me to hold on, and after some minutes came back and informed me that the fee is being waived. Sadly, this is the beginning of our ordeal with this clinic. From that day forward, we began getting cold shoulders every time we go in for appointment how we are received, how we are attended to, how things are explained became abysmal. It was day and night! My children would sit and in the reception area and we would be the last to get called in even though we had been there ahead of everyone. People were not eager to answer questions and minimal information was being provided post treatment. One day everything came crashing when my wife went in for an appointment. As she sat waiting for the dentist, there came in an unfamiliar face. She asked what happened to Dr. Hovey. It was at this point that they told her that Dr. Hovey was no longer with the clinic. My wife lost it! As someone with dental practice phobia, to bring in an unfamiliar face to attend to your dental needs when you already have a relationship with another dentist and for your dentist to no longer work for this practice and no one bothered to inform you? She immediately refused treatment and basically called them out for this gross incompetence in communication. At this point the clinic manager came over to her and tried to walk her out of the clinic to go talk outside. Now, as a Black woman, this immediately evoked the narrative of the angry, trouble making Black woman. She questioned why they had to walk her out of the clinic when she was simply asking important questions. At this point, she called me and left to come home. I called the clinic, spoke with this manager and raised our concerns and expressed my utter disappointment about how we have for long be treated and how my wife was treated during this recent visit and the fact that no one thought that as patients of Dr. Hovey, we deserve to be informed that she no longer work at the clinic. This was the day we server relationship with this clinic. I am glad that we have since transferred all of our files to another practice where we are treated respectfully and with dignity.
May 7th, 2023