Wil-Tone Family Fitness

Ill start with the good , The equipment is excellent, The members are great very friendly . The building is in need of some upgrades but thats beside the fact. There are two of the three staff members are excellent the guy and the new girl are very friendly and personable. Which is a breath of fresh air. The gym is cleaner than its ever been since the girl was hired. Now the so called manager Darlene is where the problem is. She is rude ignorant, Very unprofessional chasing members on to the gym floor for payment and embarrassing them instead of pulling them aside and reminding them quietly. I dont know if the owners see the high staff turn over rate and its all due to the fact of how she treats them and manipulates the smallest thing into a big ordeal. She is the sole reason the place is losing good members to other gyms . This lady should not be the face of a gym . All shes good at is sitting on her phone all day and doing nothing . Lets not forget putting a dirty old sock on a stick and pretending shes cleaning. If this business had any sense they would replace her and watch the members return once word gets out. I will not be returning once my membership is up and 3 of my friends are leaving with me. Its disappointing because i like the gym.
Jan 13th, 2023

Good equipment, building could use some maintenance.. older lady at the desk is very rude.
Nov 11th, 2022

Gym itself is great love going everyday, awesome vibe comes along with it only downside is time moves twice as fast when you enter as you will be buying a month pass twice a month
Nov 6th, 2022

Best equipment on the island, awesome environment but building could use the maintenance and love it deserves. Employees are friendly and helpful except one lady.
Nov 5th, 2022

Jun 10th, 2022