Kelsy's Plumbing Heating & Ventilation

Jan 22nd, 2023

Critical: Professionalism
Dec 1st, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Water heater installation
Aug 1st, 2022

The initial communication for a quote with this company was good. I requested a quote to see how much it would cost to replace my plumbing system. The boss himself came out and assessed my home so that he could give me an accurate quote. It has been more than 2 weeks going back and forth with his secretary on the phone to simply get a quote. I paid $44 for transport and $75 for "labour" and this was just an assessment. No work has been done. After calling AGAIN (after mutiple phone calls and a visit to the office), regarding an refund, I was told that I paid for services rendered and cannot be refunded? Like what? I literally just want a quote and have not received it. I get places are busy now, but not even the common decency to call me and update me as to why it's been so long to get an "accurate quote" as I was promised? This has been a waste of my time and money and I definitely DO NOT recommend doing business with Kelsey Plumbing. I never write bad reviews but I could not let this one slip by. At this point I don't even want it because I don't plan on doing business with them. I'll pay for travel but the so called labour cost should be refunded just out of common decency. I'm just disgusted.
Jul 10th, 2022

Shout out to Kelsey's Plumbing and Heating. Yesterday they replaced my dishwasher...professional service from the reception desk, owner and service men. Today I woke up for the second day to a flooded basement. Called Kelsey's again and they arrived within minutes to diagnose the problem which was hot water tank. They promptly repaired and replaced the tank. Thank you to this local business. Great customer service and professional service men. Now a hot bath!!! Service: Water tank installation
Jul 1st, 2022