Sally Beauty
![Sally Beauty](/show_image.php?zc=2&w=250&src=/images/image-system/no-image.png)
Hours
Chamber Rating
-
Gisselle Alfred
Mar 4th, 2023 -
Kaiya Toth
Feb 6th, 2023 -
Angela Mendoza
Nov 28th, 2022 -
Ahmahkyah Nunya
Nov 27th, 2022 -
Elizabeth Lebel
Feb 1st, 2023
Contact Info
- 905-426-1165
Questions & Answers
Q What is the phone number for Sally Beauty?
A The phone number for Sally Beauty is: 905-426-1165.
Q Where is Sally Beauty located?
A Sally Beauty is located at 40 Kingston Rd E, Ajax, ON L1Z 1E9
Q What is the internet address for Sally Beauty?
A The website (URL) for Sally Beauty is: https://www.sallybeauty.com/store-details/?showMap=true&horizontalView=true&lat=43.863385&long=-79.023278_utm_source=GMBlisting&utm_medium=organic
Q What days are Sally Beauty open?
A Sally Beauty is open:
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 10:00 AM - 5:00 PM
Monday: 10:00 AM - 7:00 PM
Tuesday: 10:00 AM - 7:00 PM
Q How is Sally Beauty rated?
A Sally Beauty has a 3.1 Star Rating from 65 reviewers.
Hours
Ratings and Reviews
Sally Beauty
Overall Rating
Overall Rating
( 65 Reviews )![](/images/review-avatar-2.jpg)
Gisselle Alfred on Google
![](/images/review-avatar-1.jpg)
Kaiya Toth on Google
![](/images/review-avatar-3.jpg)
Angela Mendoza on Google
Go to Morningside for actual service with bright reps who don't lead you astray.
![](/images/review-avatar-2.jpg)
Ahmahkyah Nunya on Google
![](/images/review-avatar-1.jpg)
Elizabeth Lebel on Google
The shelf price for the bottle was approximately $13.17 which is already an expensive (higher end) polish. We chose to purchase a second bottle while we were in there as an extra. When we got to the cash the bottles rang up at $14.50
When we questioned the cashier about this he stated that they cant change the price in the register but he walked over and looked at the shelf which had 2 prices. Each price was attached to 1 specific named polish. 1 price said 13.17 and one said 14.49. (The 14.49 was not attached to the name of either bottle we wanted to buy.)
The gentleman said hed go speak to his manager. We thanked him and waited. A woman approached the counter who I will add that I watched her stand at the back of the store texting throughout the 10 minutes we browsed. I know she was texting because her IPhone was clicking the way one does when they are typing. She said so you are looking for a refund? We were very confused that either the cashier hadnt conveyed the information to his manager properly OR she didnt listen when he spoke. Neither are good.
We explain the problem to her and she stated they had just been SO busy and there had been no time to label the bottles properly but that the polish was SUPER NEW and they were working on it as we speak.
During the time we were in Sally it was rather quiet. 1 set of customers besides us at a time and again she spent that whole time on her phone so it felt like they were making this up as they went.
They stated that no where in their policy did it state that they would honour the prices on the shelves, which surprised me as I do know there are laws around that for most stores. The manager also stated that she had no authority to accomodate the shelf price and that her district manager wasnt working. She said there was someone else she could call and to wait a moment. So we waited again. The manager never returned. Instead, she sent a third employee over to tell us again that they wouldnt be honouring the price on the shelf and that they didnt have to.
All 3 employees had really bad attitudes and lacked any sort of customer service skills. It felt like walking into a clubhouse that they just didnt feel anyone else was welcome in. The tone the posture the attitude was abysmal and I will never return to a sally beauty store. I will share this story about the Ajax location whenever I can as I wouldnt ever want someone to leave that store feeling the way we did again.
The price I can get over but the customer service was beyond unacceptable. I will not give my money to a company that snubs its nose at respecting its clients. None of them wanted to deal with us and so they didnt. They said whatever they could to get us out. Instead of a 30$ sale they got 14$ and only because I needed the item I came in for. However that will be the last time I give them my money.
I think Id love to speak with their district manager and request a copy of their policies regarding pricing. When I asked the staff they told me to look on the website. They said they are sally beauty and they dont have to honor shelf prices and they said their prices change weekly.
I caution people to proceed with caution or buy their beauty needs elsewhere.
Overall Rating
Overall Rating
( 65 Reviews )Write a Review
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