Clarity Eye Institue

Disrespectful, arrogant and rude. As a senior I will not tolerate being spoken to in this manner. The receptionist is also referred to as 'The Team Leader' , which is a stretch of the imagination. If she is the team leader, can't image how the rest of the team treat their patients. If you don't like your job, QUIT, don't take it out on the patients.
Sep 19th, 2024

Horrible front office. Never followed up on needed catscan. Numerous times when trying to call was hung up on
May 10th, 2023

The office cannot be reached by phone or email, if you do get through you sit on hold forever? It took me days of trying to finally be able to book an appointment. Unfortunately being a full time caregiver, I dont have the luxury of being able to spend the day on the phone!! Now I have to reschedule my appointment due to a conflict, have tried a dozen times to get through, impossible. Im going to contact my Ombudsman in the hopes they can offer some assistance or advice.
Mar 2nd, 2023

Avoid at all costs. Unorganized, cancelled/reschuled appointments without telling me or asking if the new appointment works, wont answer the phone or return emails, plus read the rest of their reviews...
Feb 13th, 2023

Probably one of the most disrespectful businesses that I have been at. I had a severe eye infection that swelled my eye up completely closed. After being to the emergency centre three times the hospital sent three different room. Emergency referral. I called them daily pleading with them to allow me to come in. The very rude lady that answered the phone kept on telling me just had to wait and could takes 24 hours. It took two weeks. My surgeon was fantastic. After my procedure ended up having to go back two weeks later for a second one. Once result finished I needed a referral for my insurance company and written detail on the operation performed. The clinic wanted to charge me $50 for the referral and $50 for the letter note. Crazy.
Jan 31st, 2023