Just Nails

Very disappointed. Don't bother calling ahead to make an appointment, they don't keep them. I purposely called well ahead to book and appointment for 2 to have pedicures done at the same time as we had time constraints. They assured me that was possible. I just left after my partner got his feet done while I waited 45 mins with my feet submerged and turned to prunes. I did not get my feet done after waiting almost an hour. Very unprofessional and bad business practices. Will not be returning.
Apr 5th, 2023

nice, fast attention. Good place.
Apr 5th, 2023

I've been attending Just Nails for 4 years and to be honest only had one other issue besides this which was handled diligently and appropriately as any company with great customer service should. On my last visit I had a fill done for my birthday. As such I took advantage of my 20% birthday discount (received via email every year). A biogel fill is $40. Upon payment at the cash I informed Daniel that I would be using my birthday discount and showed him the email then went to the bank machine. When I returned I was told the price increased and is now $50 therefore conveniently my price was still going to be $40 with my discount instead of $32. When asked why I was just being made aware of this, he said he forgot, when asked where is the notification of this in the store he said there is none up yet, and has been telling everyone on the phone. I informed him I was not made aware upon booking which he of course new, why he was informing me at that moment. Daniel proceeded to attempt to tell me the price went up in December keep in mind I would've known if this was the case as I attend at least once per month. To be clear my issue is not the price increase, prices have gone up everywhere and I'm more than happy to support. My issue was that as an establishment when you make an error it's not the responsibility of your customer to have to pay for your mistake it's yours. There was no accountability and I was still expected to pay the increased price that I was informed of at that moment as a repeat customer for the last 4yrs, instead of being told my increase would be on my next visit since I wasn't made aware when I booked my appointment, and there's nothing posted to notify customers. This is very unfortunate as I've thoroughly enjoyed Sophi's service and consistency, but customer service goes a long way. Services: Gel manicures, Nail designs, Nail cut & filing
Mar 21st, 2023

Mar 18th, 2023

Services: Manicure, Pedicure
Feb 20th, 2023