TELUS

I have been with Telus for 20 years. I have been having troubles with a phone I bought off of Amazon over 2 years ago and was interested in a new phone with a better camera, as I am heading to Europe in May. I ended up getting a new phone and an additional 5 gb of data for 7 dollars a month less than I was paying. I was helped by Jeff firstly and then by Janelle who had the same phone I was interested in. They both were very helpful and professional. Janelle finished the sale, and set up my new phone. Janelle was quick, efficient and super friendly. It was a pleasure doing business with the Georgian mall branch and these two exemplary employees. Thanks!
Apr 5th, 2023

Had a great experience at this store. My refurbished phone with Koodo needed repair and unfortunately it was not covered under the warranty. Janelle went above and beyond with helping me get this issue addressed and figuring out what the best options for me were. I ended up getting a good deal on a iPhone 14 and tremendous support while dealing with the repair process (used a loaner phone for weeks while waiting for solution), customer service and the loyalty department.
Mar 30th, 2023

Had to get a new sim card for my new device; Janelle helped me. She was incredible and knowledgeable. Was not straight forward change form android to apple as my device was not North American. She persisted and succeeded! So impressed. Her customer service skills exceeded expectations! Kudos to Janelle:)
Jan 3rd, 2023

The young man (i think his name is Paul) that served both my husband and I when we came in multiple times to pick out and then help us both activate and set up our IPhones was absolutely amazing. Very patient and very helpful. Fantastic service!!!
Nov 9th, 2022

Horrible customer service they will not tell you all of the details and give you a horrible deal. I would recommend making the trip to the south end Telus or purchasing a phone online. The south end located in park place will actually be happy to help you. Would not recommend to anyone looking to get a good deal on a phone plan.
Oct 16th, 2022