Busy Bee Tools

Excellent personality willing to help soon as you come in the door
Apr 19th, 2023

Very helpful staff in Barrie. Even helped me solve a discontinued item matter.
Apr 13th, 2023

Love the place, have had a great experience there most times I have gone. They are very helpful and friendly
Feb 20th, 2023

On Dec 29, 2022 attempting to return an item at the Busy Bee, Barrie, ON store, that was a face mask for $ 744.00 dollars, and bought on Nov 15, 2022 from their online shopping. Let me just say, there were no specials rules, comments or exclusions or procedures to return this item on their website, except for within 30 days and receipt(but different if (a xmas gift as per the clerk). We brought the item intact in the box, with receipt, and speaking with Ken ( very rude clerk) he declining stating it was over 30 days, once i explained it was a xmas gift, he then said, you should of told us (i didn't know how i could have, when the question was not available on line) No way no how, would they consider the return, then it was because of Covid, that it was "not returnable" so on and so on. Chris, their "manager" was just as rude, uncaring, completely unsympathetic to anything, and then we were yelled at by Ken, "Get out of My store, we don't need your business" We had no idea that Ken was the CEO of Busy Bee Tools. This after having spent over 34000.00 dollars on various tools and accessories during the 2020-2022 period. We were so stunned by their excessive reaction, taken back by the sheer rudeness of these 2 individuals, that we further contacted the Concord head office on the 30th, and as of Jan 10, 2023, ( after a reminder email) the "customer service" manager, Daniel declined any compensation, any apology, any kind of civility, in the very but now familiar, rude, curt, uncaring way he could muster. If we could give a Negative review, this would be the one!
Jan 14th, 2023

Jan 3rd, 2023