Premier Truck Group of Belleville

The foreman and the desk worker gave me 1 answer. Then the mechanic came in and said something completely different. Also said he was not going to test it and put it back together for the driver to sleep In. Really, leaves an out of town female driver where? Also when I first came I the desk guy told me freightliner warranty is not North America wide, when in fact it is. A female driver maybe was not supposed to know that
Apr 19th, 2023

Great place to work!!
Mar 25th, 2023

On a Monday my Freightliner straight truck was pulled off the road by MTO in Gananoque for brake lights. A mobile mechanic stated it was a chassis control module issue and the truck had to go to a dealer. I called Premier Truck in Belleville and was told they were busy but they could do the work Thursday so I had it towed there. The tow driver had spent a few minutes disconnecting the driveshaft and on arrival I asked him to reconnect it but he said no they would do it. Upon checking in I was told they could actually start work the next day but that was not guaranteed. The next day I caught a ride there with another truck but same story....would be next day but no guarantee. This same assurance would be given by phone a number of times over the next 2 weeks. Each time they made it clear they did not want me calling, they would call me when it was done. 2 1/2 weeks later on a Wednesday it was ready. I can forgive being out one day on a two week time estimate but I believe that to consistently miss a one day estimate by up to two weeks is gross mismanagement or outright lying to the customer or both. The invoice was for over $2000 of which over $300 was charged for the minutes needed to reconnect the driveshaft. No parts were needed for the brake lights, just labor. I have been shocked a number of times over the years with truck repairs but I think this amount, plus the money lost being off the road for 2 1/2 weeks, for a small problem takes the cake and motivates me to give my first time bad review.
Mar 23rd, 2023

Awesome people and great work done.
Mar 4th, 2023

Fast Bus repair service. Friendly staff, very organized.
Feb 25th, 2023