Scotiabank

I went into this Scotia location to deposit a cheque into my bank account. This location has already caused us issues in the past. My husband and I have a joint account and they switched our security questions and kept telling us we have the answers wrong. This gave us issues even though we showed them proper ID and explained that the answers were switched. When I went to deposit a cheque it was made out in my maiden name because I sold my vehicle that was originally purchased in my maiden name. I brought my marriage certificate to prove to them that I am who I say I am. I was told there was nothing they can do. The most they can do is put it in but there is no point because it will just get rejected. I told them that I just assumed the new last name and I can bring in my birth certificate if they like to provide more information. They asked me for my expired license with my maiden name. Does anyone carry that with them? They told me I needed to get a new cheque with my new last name. I said it's not possible because the cheque is issued to the name the car was registered too. Unless I have a time machine there's nothing I can do. They stated there's nothing they can do as well. I asked if there was someone else I can talk too or a number I can call and they just kept saying no no no. I kept asking them for possible solutions and they just kept saying there's nothing they can do. So I took the cheque to my secondary bank RBC and they took the cheque no problem. Took a photocopy of my marriage certificate and did an additional hold on the cheque. It cleared and everything was fine. We will be closing down a Scotiabank account and fully banking with RBC moving forward.
Apr 23rd, 2023

Thank you so much for your help and advice MR. Amar Jathol. Each meetings we have are made comfortable and casual due to your friendly and humorous nature. Thank you for guiding me and my wife on savings account. Keep up good work!!!
Apr 15th, 2023

This branch is horrible or maybe Scotiabank itself. Charged me $15 just to print the statement foe my account. I suggest just take your business to other bank for good.
Mar 21st, 2023

i went to this branch today and miss Navdeep Kaur gave me great customer service as she was helpful,know well to deal with guests ,polite and humble. i really appreciate your customer service Miss Navdeep. Thank you. Professional staff.
Mar 20th, 2023

The most racist bank Ive been to anytime Ive deposited a cheque anything they hold it because Im a black man i received my license plate refund from the government and was told it had to be put on hold . A legit government cheque had to be held Im closing my accounts and do not recommend any ppl of colour go here u will not be respected at all
Mar 12th, 2023