Congenital Cardiology Clinic - Brampton

I had the displeasure of speaking to the most disrespectful, condescending receptionist I have ever spoken to in MY life. Two of my children are patients at this clinic and my youngest child was recently referred to Singla. My 3 year old went in for her echo and ecg and the appointment went great. When it came to booking the appointment for the test results we rescheduled more than once. We were not in the city for months as my mother was in the ICU. The office and I went back and forth and in the end they said I needed to obtain a new referral bc I rescheduled her appointment more than once. As soon as we came back to the city I had our pediatrician send a new referral. The office is now wanting to treat my daughter as a new patient and start over which makes zero sense. Now to my interaction with this minion of a receptionist. I explained to her that I was forced to get a new referral and really all we needed to schedule was the findings of the tests my daughter had. She explained in the rudest tone (which by the way I didnt react to at first) that if you rescheduled with their office twice they require a new referral and a new patient appointment starting from square 1. My response was that I have never heard of such rule and that I went along with getting another referral as they requested however that I had the right to have an appointment discussing the test results seeing as she was not a new patient. I then said Im sure you have rescheduled more than once before with your own doctor and her response was in the more condescending tone UMM NOI ACTUALLY GOO TO MYYY APPOINTMENTSand that when I lost my cool and raised my voice at her addressing her disrespect, her lack of professionalism and condescending behaviour. THIS WOMAN IS THE FIRST POINT OF CONTACT FOR THIS OFFICE, she is setting this clinic up for failure if doctor Singla doesnt address this matter. I have sent an email to the admin team to have Dr.Singla call me back personally to discuss what happened today. Well see if they relay email to the doctor or just delete it so as to hide her disrespectful behaviour towards his patients.
May 5th, 2023

Not recommended at all. Very rude and disrespectful receptionist. Truly worst place ever. They dont know what they are doing, they lie and welling to put your life in danger, as they did with my son. The city should close this place.
Apr 17th, 2023

Dr. Singla is absolutely amazing. My daughter was referred to him by our family doctor. The first appointment was virtual, and as I was very concerned, he squeezed us in for an in person appointment the very next day. All of the testing was done on the spot, and he came in afterwards to discuss the results. He was extremely thorough and very kind. He did not rush through the appointment like most specialists do, and he took the time to answer questions. I was instructed to expect to be in the office for around 3 hours, everything was done within an hour and a half. Highly recommended Dr. Singla.
Apr 2nd, 2023

Rude receptionist, doesnt have ethics to talk. Kept on forcing me to cancel the appointment instead of rescheduling.
Mar 21st, 2023

Dr. Mohit Singla is one of the most extraordinarily compassionate doctor I have had the pleasure of interacting with! He was extremely polite, professional and comforting during the session. I truly wish to commend and appreciate the service and care offered by him & his team. There is not a single negative thing to highlight and I wish more people recognize the hard work they are putting in, while having to cater to multiple patients continuously!
Mar 5th, 2023