De'Longhi Canada Inc.

(Translated by Google) Very poor service, no respect for customers (Original) Service trs mdiocre, aucun respect de la clientle
Jan 31st, 2023

Jan 23rd, 2023

Started my warranty claim in July and I still don't have a replacement or refund in December. This is absoltely unacceptable level of customer service. I really wish no one buys their products and have the same headache.
Jan 8th, 2023

Worst customer service Bought a coffee machine less than a year ago and took good care of it( always used their expensive solution to keep it clean and all ) but it stopped working and I have been waiting for a response from their customer service for more than 2 weeks now I called for a follow up today I was told I should receive a shipping label next week ( which will make it 3 weeks of waiting ) and after that who knows how much more I have to wait for it to be fixed My guess is that it is not a priority since it is still under warranty and will not make them money
Dec 26th, 2022

At the start of Covid we bought a DeLonghi La Specialista online through the Bay. It's been working great but a couple of months ago it started displaying some weird inconsistent errors, like not grinding and not frothing the milk. I contacted DeLonghi support and went back and forth with for that last month and half. They wanted a proof of purchase so I forwarded them the email confirmation I got from the Bay. They kept replying that they needed an original. I told them that's all I had but they didn't care. I told them they were useless and to just send the information for the nearest service center so I can pay to have it fixed....they did not reply! They just don't care about their customers!
Sep 30th, 2022