Suzy Shier | Le Château

Very bad customer service, very rude. They dont know how to work with customers. I put one dress on hold and when I went to go get it they couldnt find it. They are very rude and disrespectful. The way they treated me when I asked for the dress is unacceptable, she literally walked away.
May 17th, 2023

I went to the store to return a product first time i had no receipt so manager asked me to come back with receipt and also offered to exchange item for the same price but second time when i tried finding my receipt and put my effort and time went to store on May 11 around 6:50 pm manager on duty rudely refused to return my product by saying i am the manager and you are not getting any refund. Really bad experience just for 20$ stuff,this is how you treat your customer never going back to the store. Specially you need to train your staff some mannerisms i also work for a big organization but my client never complained against me being rude to them. Even you have to say know be polite instead of being rude.
May 10th, 2023

A BIG FAT THANK YOU TO DOMINIC for the amazing service the other day. This girl rock. I walked out of the store that day feeling so good. She was so patient and helpful. This girl sure knows her job. She helped with a blazer I was probably would have gone back and forth with lol. Annnnnddd the best part was she helped me get an amazing outfit for my upcoming cruise. I am soooo happy. She deserved to be recognized. Also to all the other staff who assisted, thank you girls so much. This is the best location ever.
May 8th, 2023

If I could give 0 stars I would. No one greeted me when I walked into the store or even asked me if I needed help. The staff members was rude as ever and also the manger. The manger looked like she was having a bad day. you could have seen it all on her face. just terrible do better.
Mar 4th, 2023

Jan 29th, 2023