Grand River Optometry - Dr. Daniel Robinson and Associates

My time is as valuable as Dr. Robinson's time. I book appointments to fortify an efficient workday and I am never, ever, late. Arriving 10 minutes early for my appointment at 8:15 am, filling out the new client paperwork in a couple of minutes and then sitting dormant for half an hour should never be considered good customer service. The cool and collected receptionist, has little empathy for them running extremely behind schedule, so it must be the norm. With so much competition in this market, they may be well advised to lengthen their appointment times, rather than leave people staring out a window at a parking lot. There is no way the review rating is this high. Most of the reviews seem to revolve around the excellent service recieved through the Optic House next door. Bottom line is that my family of seven is still searching for a competent, professional eye care establishment in Brantford who understands that being on time is just as important as being a good doctor.
Apr 23rd, 2023

Dr Robinson has been my Optometrist for about 18 years now. He is an absolute pleasure to deal with and incredibly knowledgeable. With my eye condition I am incredibly cautious and couldn't imagine going anywhere else. He has my complete trust when it comes to my eyes.
Apr 12th, 2023

Dr Robertson and all his Staff are very helpful and friendly. When you need help they are there for you. You can tell that their Customers are very important to them and it starts at Front Desk to when you see the Doctor.
Apr 12th, 2023

Moved from orangeville and hadnt got my eyes check in years, was recommended this location by a friend and its fantastic spot. Highly recommend - friendly reception, and intelligent doctors who actually care about helping, not just selling prescription glasses. Go here.
Mar 28th, 2023

My first visit today. Had floaters/flashes in one eye. They took me in immediately.the staff and doctor were amazing!! My doctor explained everything in great detail. Very thorough ,,I recommend this place to everyone. Thanks again for a great experience!!!
Mar 24th, 2023