CPHC Brockville Family Health

Mar 8th, 2023

It doesnt seem to matter that people are leaving poor reviews. Dr. Jordan and Carolyn, the nurse practitioner are both wonderful but the staff are extremely rude and not at all caring. Not what you want from your family health team. Not once have I ever called there and got in. Not. One. Time. I have either had to argue to get an appointment, or been told to go to the ER countless times. There are never same day appointments, no matter what situation you are in.
Mar 8th, 2023

I have had a painful, ugly, itchy rash for 7 months. I am losing my hair, I can't see my child because I don't know if it's contagious and they refuse to help. I had one microbiology done and the lab stated that the sample was not enough but they interpreted it as negative. Staff are rude and unhelpful. My life shattered from this and they say, "Don't know what to do for you" It has spread all over my body and I am petrified. They aren't testing for anything and I'm freaked out that it could be bugs. Brought in samples but Dr. gave a once over glance and said he didn't see anything, didn't even get a microscope. I have what appears to be large balls of dirt coming out of my skin, permanent scaring, and am nearing mental health break and I call them crying and begging and they happily tell me they can't do anything for me.
Dec 24th, 2022

I have been a patient of Dr Lauf for all my 33 years of life. My husband's dr has retired and I've been trying for a year to get my husband added to my family under doctor lauf. Called today to get inquire why I still haven't heard back. Got a rude receptionist who assumed I was talking about a doctor on leave without checking to see which doctor I was talking about. Awful awful awful when a sick man can't get a doctor even the hospital is fed up with it has he keeps having to go there for care.
Nov 30th, 2022

Oct 9th, 2022