Thomas Flooring

Nov 20th, 2022

Nov 17th, 2022

Nov 12th, 2022

Terrible customer service!!!!!
Nov 10th, 2022

My name is Nick Marchioli and let me start by saying I would have given a 0 star rating but it makes me pick at least 1. We have had many renovations over our 30 years of home ownership and I have to say that our experience with Thomson Flooring has been very unpleasant and disappointing. From the beginning they were very focused on deposits, payments and collecting cash vs getting the job done right and to the clients satisfaction. We originally were going to have Thomson install the flooring so they came to measure the area in our home. However, their cost of installation was outrageously high and we were also told by them that it would be extremely difficult to do with our existing kitchen in place and could we remove all the kitchen cabinets in order for them to install. Our actual installer did it very easily and the floor looks amazing with our existing kitchen left intact. He had no issue working around our existing cabinets and furniture. Now that the job is complete we were left with 3 extra boxes which our installer tried to return. Considering Thomson measure the area themselves you would think they new how to measure. However they claim that our installer, installed the floor incorrectly and that is why we were left with extra boxes. Let me reiterate the floor looks perfect. Finally, I attempted to speak with the owner to see if she could take back the extra boxes and she claimed that our son wrote a horrible review and insisted that, Davud Husika is our son, but let me tell you he is not our son. During this entire renovation we had over 10 different contractors and suppliers and everyone was absolutely amazing except Thomson Flooring. There were a headache to deal with them from beginning to end. I would encourage anyone looking to install flooring to look somewhere else.
Oct 31st, 2022