NOELs Ottawa

We don't use Noel's snow services, or any snow plow services for that matter, however, our driveway is beside an apartment building that does. Our driveway is split with the laneway of the apartment building. Noel's plows will cut across our driveway to push snow into the apartment buildings front lawn (don't mind usually). However, our most recent snow storm (March 4, 2023), the plow hit our standalone fence post and broke it. I sent a casual email advising my fence post was damaged in our driveway and just wanted to know who to speak to about the damage. Shortly after my email, I received a very aggressive and unprofessional response from their Operations Manager, Jake Clifford. Not only did he not read my email (clearly, by his response) he said, and I quote: "We dont pile any snow on your property, and someone in that household stole a Noels Sign and was getting free service for %50 of the year. That being said any damage well look at in the spring , furthermore inspecting the fence prior to the year it was already leaning heavily." ....First off, nobody in my household stole a Noel's sign and we've never had a plow clear our driveway, I have a snowblower and shovel, I do it myself. Second, I have an 8 month pregnant wife on bedrest and a 20 month old toddler at home, who neither would be able to steal a sign and put it up on our property. This is the kind of customer service they provide. They accused us of stealing their signs. I just wanted to know who to talk to about damages to my property. Please stay away from this company if you can.
Apr 1st, 2023

Positive: Professionalism, Quality, Value
Mar 13th, 2023

Critical: Professionalism
Mar 9th, 2023

They struck our hydro meter and now we're without power. They are not answering their phones or their email. This is the second time in two days they struck our house. What's worse is we cancelled yesterday so we're not even under contract for them to come onto our property. Disorganized, dishonest, incompetent, take your pick.
Mar 2nd, 2023

As with many others I see in the reviews this is our third year using them and the service has gone drastically downhill. Show up about 12 hours after snowfall finishes, cant get out of the driveway for work, cant get back in after work because the snow plow ridge is still there. Never answer the phone or respond to emails. Terrible business sense. We will not be using them again.
Mar 1st, 2023