Pfaff Harley-Davidson

I went in to get a service done and have my bike checked over because I bought it from a shop that missed the most simple things. They went over it and when there was still one open issue the service manager Tim came out him self and we went over it then move on to a new bike on the shop floor. It had the same issue. Tim then proceeded to give me all the contact info I need to get HD involved and showed me where to find all the info that they will want from the app, my phone and my bike. Just to make a comparison Durham HD just told me that the code takes time to clear and sent me on my way. I was also there to pick up a screw so I can remove a mount that was added by the last owner. It had not come in yet so the parts n accessories leas Jamie offered to meet me some place close to where I work and just hand it off to me. I tried to get this screw from Durham HD but the sold me the wrong screw. The gave me a socket head (SHCS) and all the others are the star (auto torque pan head) and charged me more then Pafaff wants for the correct one. Well done Pafaff! Despite the drive from my home in Port Perry I will be back!
Oct 2nd, 2023

Thank you Jonathan Ison for making easy transaction for my El Diablo. Highly recommend anyone to give him a call at Pfaff Harley Davidson.
Sep 7th, 2023

Sep 5th, 2023

I have recently purchased my first Harley from Pfaff and it was by far much easier then expected. My salesman Jonathan took care of every detail fast and efficiently. The friendly team lead by Todd is amazing. Parts department is highly organized and had my add ons in stock with many options available. The apparel dept was helpful and very knowledgeable about the custom sizes Harley offered. Only issue I had was to much to chose from. Anyone I know looking for a Harley will be directed to Jonathan and this amazing dealership. Thanks again Andy Thorne
Aug 30th, 2023

I found 2 keychains on Pfaff HD website that I couldn't find at any other HD dealership in Canada. The website stated free shipping. They charged me an additional $25 postage because I live in Alberta. I didn't think this was fair as I believe mailing something through the post office is the same rate within Canada. I am grateful that the dealership did ship the items, however, to charge me an additional $25 postage to mail two keychains ?!?! In reply to your response (2 days ago) as per our handful of emails regarding this $25 fee > I explained that I was prepared to purchase three items, well over your $100 threshold. I was advised "regardless" what I spent, I was going to be assessed an "internal" $25 fee because I lived in another province. My point of issue is I feel this $25 charge is discriminatory > as there was no extra packaging or extra postage required to mail two small keychains together within Ontario or to Alberta. Also mentioned in my emails, I could understand this fee being assessed if I lived outside of Canada where extra postage and perhaps customs paperwork had to be filled out. From my point of view, respectfully, I simply feel your $25 charge is discriminatory. Moreover, given none of your emails offered any suggestion to resolving the situation, I don't see a mutual conclusion to this matter > leaving us to agree to disagree .....
Aug 28th, 2023