La-Z-Boy Home Furnishings & Décor

Worst customer service! Sales associate Anet was rude and was giving attitude! Lola (another sales associate) gave a price then changed the price when we wanted to go through with the purchase. She was pretty much forcing us to purchase the same day but I wasnt sure about the spacing at my place. She was then forcing me to do a deposit! Overall, I was really disappointed in the customer service! There are many ways to speak respectfully to customers!
May 7th, 2023

"UPDATE: we got the manager involved... they brought it to their facility and now the chair seat is still on an angle, but they can't feel it??? The mechanism, eventhough its a little better, still jerks while opening. They said it's up to their quality standards?? Don't buy from them...I know I will never buy again from them. Hope this is helpful for you." Purchased a recliner chair and a half and a loveseat almost a year ago. Received it 9 months later and the chair, after 1 week of being used, the seat became uneven (sinking on 1 side) plus it started to make noises from the mechanism. Technician came and recommended La-Z-Boy to replace the mechanism, but the customer service department are telling me it's up with the LZB standard??? Very unhappy with quality and service received so far. I do not recommend buying La-Z-Boy products or the extended warranty, which doesnt seem to do much.
Apr 23rd, 2023

We got a full set for our family room, and everything was fine except the sectional sofa that was not what we ordered. The stuff admitted their mistake, and after 6 month's with emails back and forth, they claim that it is our fault and refuse any dealing with it, beside the fact that we will never buy there again would not recommend this store to any one of my friends, their handling of our case was super unprofessional and on top of it very rude attitude. Highly not recommended.
Apr 19th, 2023

Purchased a lift chair in Aug 2022. Was told by sales person, I could get a sales tax rebate if chair is for someone with a disability. I provided proof of same to store. Confirmed with sales person they received, and in progress -still nothing. The chair is OK, you may be able to find a similar chair elsewhere for less. Marketed as a premium brand, with a price to match. My experience was that only half of this is true.
Mar 19th, 2023

Mar 13th, 2023