Interiors Furniture Galleries

Over 30 years of being homeowners and we have never experienced so many issues with our purchases. Elte, Decorium, Sklar Peppler etc not even one issue. At the showroom you are tempted by their beautiful set up and their sales rep skills. We purchased 5 pieces of good sized furniture. Pick up at the warehouse is when the issues started. Dimly lit and hasty wrapping prevented us from examining the damaged pieces thoroughly which we have never had to do with the above trusted companies. Upon unwrapping at home we discovered the obvious chips and the banged in corner on our white night stands. Now comes the defensive customer service. We let them know to which we were made to feel like it was our fault. My husband owns a building company, he knows how to handle fragile materials with care. After back and forth comments they finally sent someone over to fix the issues. Would have been BETTER customer service to have led with that! Then the two piece couches were NOT the same colour Id ordered from the showroom samples. And before they post an unprofessional defensive reply to my post as theyve done on many other reviews, yes they gave us a tiny sad refund. BUT nowhere close to compensating for either a new paint job or any new upholstery/decor that has to be purchased to now make the couch colour work. Disappointed to the max since I spent over a year looking for the perfect couches to fit our decor. Biggest mistake was not to read the reviews first, worst furniture shopping experience. Will NOT shop here nor recommend this showroom to anyone. Heres hoping their reply is with care and class and considerate of peoples hard earned money spent with disappointing results.
May 8th, 2023

Apr 3rd, 2023

Excellent customer service. Dedicated and hardwork working management. Got a night table which got a bit damaged after 2 months. Emailed the sales person and the owner along with the sales person provided exceptional customer service and got me a new night table. Hatsoff to interior furnitures. I would highly recommend this store.
Dec 20th, 2022

Great stuff and Customer Service! Was a bit delay in delivery but it was worth the wait. Ordered 5 beds and they all look great !!
Dec 6th, 2022

I recently had the pleasure of dealing with Interiors Furniture Galleries and I feel the need to post this, as they were so helpful and professional in assisting me . We had previously ( over a year ago ) bought a beautiful couch from another furniture store, which is now currently out of business . However, I noticed a small mark on my couch one day and as I tried to fix the mark , it only got worse! I called the manufacturing company who made my couch and they gave me the name of furniture stores whom they deal with . I randomly chose Interiors Furniture Galleries and I am so glad I did !! They not only went above and beyond , but they were honest and extremely helpful in assisting me with figuring out my best options . They took the time to call the manufacturer , order a sample of my material very quickly ( as colour dye lots change ) . They did not want me to buy a new section to my sectional couch ( which I was willing to do ) and me be disappointed with the fabric not matching exactly .To my surprise , their was a slight variance in colour as they had suggested . They told me to take my time in deciding what I wanted to do and they had already put a bolt of the material on hold for me just in case . This gave me time to have the spot professionally cleaned ( which did improve the situation enough that only I know its there . I also , have an automatic recliner that required a new bolt inside and they ordered that for me as well . I highly recommend this company . They could have very easily swayed me to buy a new section to my couch and benefitted from it from a financial stand point , but instead assisted me in making an informed decision that was best for me . I was very impressed at the lengths this company went to assist me even though they were not the original selling furniture store we had purchased from . We will definitely be referring friends and family and will personally be returning to Interiors Furniture Galleries in the near future !!!!! Thank you Nancy and Gabriella for all your help !!!! Bravo Kind Regards Kimberly
Nov 24th, 2022