Brooks Brothers

I came in today around 5:30, nice employee put me in a fitting room. After a few minutes another employee knocks, and barges in without waiting for s reply from us. She then proceeds to yell, well can you lock it then? No sorry, nothing. We were in the store for maybe 20 minuet total, didnt even talk to her before she blamed me for walking into ME in the fitting room. Unbelievable, she was wearing a red vest and jeans
Dec 29th, 2022

Store staff needs to be trained so they learn how to behave with customers. Specially SUSSAN the store Manager she is rude and being racist with customers. She discriminated us in front of other customers. We felt extremely bad. She was a racist.
Dec 22nd, 2022

My boyfriend and I recently went into this store over the weekend to look for a suit. Mind you, we have gone into about 4 or 5 stores prior. The moment we entered this store a female employee said I know were all adults but be careful with you drink. We were both taken aback, no other store had said anything about my drink (which had a lid). She then told me to put my drink on a shelf while we look around, I told her that Im fully capable of holding my drink and not spilling it. I understand that other customers may have accidentally spilt their drinks in the past and that it may be a concern for them. However, the approach and attitude was completely uncalled for.imagine hearing that the moment you walk into a store. Terrible staff.
Oct 30th, 2022

I recently visited the store to get a shirt. I was greeted by Carolina who is extremely talented and thoughtful. She helped me to find the shirt for the occasion and suggested other ideas for a good fit. In fact, it was like having a personal stylist guiding me. My compliments to BB for their staff and their cool clothes!
Oct 22nd, 2022

Ive come to know Brooks Brothers as the benchmark for white glove service, and this store was no exception. Carolina helped my teenage son select the perfect outfit (suit jacket, dress shirt, pants) for a special occasion. This was not an easy task due to his size and measurements. She was knowledgeable and attentive, and went above and beyond in securing the correct sizes. I ended up picking up a wonderful sports jacket as well! Although my regular store closed down due to the pandemic (Bayview) I am glad I felt equally at home at this location!
Jul 26th, 2022