Cornwall Toyota

I had been working with an employee there about buying a car for about a month before Christmas. Got the quotes, and from the beginning I was upfront about being from Ottawa and told them why I wanted to buy in Cornwall. He had no issue and once I was ready to order in January he said I just had to drive out to sign a paper when I had the chance. It took me until February before I could go, but when I called and was ready to buy he said he couldnt sell to me because I wasnt from Cornwall. I asked why he didnt make that clear over the past 2 months when I had been discussing this with him. He said nothing he could do, company policy. They wont sell to you if you dont live there because they make most of their money off service. I called Toyota Canada and while they had never heard of anywhere else doing that, they couldnt help me because each dealership makes their own policy. I have checked with 8-9 other Toyota dealerships in smaller areas and in different provinces, and no one else has a policy like that. Clearly customer service isnt their priority, theyd rather I go buy from any other dealership (none of the other dealerships in Cornwall have this policy except Toyota).
May 15th, 2023

One of the most beautiful natural places
May 13th, 2023

Brought my Tacoma to this dealership for oil change and service in Dec 2022 for an intermittent issue. They advised to return when they issue presented itself again without notifying me my warranty was expiring in 1 month. They are now refusing service on this issue and quoted me $900 for the repair since I am "out of warranty" by 2 months even though they were advised of the same problem during the warranty period.
Apr 19th, 2023

Troy is absolutely great to work with.
Apr 7th, 2023

Mar 2nd, 2023