Valley Fairy Tails

We brought our 15 yr old mini terrier mix in for a groom and nail trim, and are so impressed. The staff was extremely patient and professional, giving Benny breaks as needed to help him calm down before they proceeded. They managed to trim all his hair - even in the places he hates being touched - and he looks great!! I would strongly recommend this grooming business to anyone!
Apr 18th, 2023

Absolutely love Heidi and her patience and compassion she has for animals. I was in a very dark place and neglected my dogs nails and she didn't shame me, she was so kind and explained that many animals are in far worse conditions than mine and she added us to the mobile list to make it easier for us.
Apr 1st, 2023

They completely shaved down our dog. Very displeased. Also no 'scolding" to clients is necessary
Mar 14th, 2023

Awful customer service. Im super super disappointed with the service at Valley Fairy Tails. Before the holidays, my parents had their dog booked in for grooming - they are returning customers. The day of the grooming we had a family emergency and my mom cancelled the appointment immediately. They made her pay a $60 cancellation fee (way too high in my opinion). But here is the super frustrating part. Later that day, my mom was able to arrange for her dog to make the initial grooming appointment and when she called in, they told her they filled the spot. Which is fine but then they refused to reimburse her the original $60 cancellation fee! I think this is awful. 1) there should be some leniency for returning customers and my parents have never had a late cancellation before and 2) if you are able to fill the appointment you are still making your money! I was appalled when I heard this. Please do the right thing and reimburse my mother her $. She has worked very hard for her retirement $ and what you have done is completely unethical.
Jan 12th, 2023

This groomer is awesome!!
Oct 31st, 2022