De La Mer - Leaside

I've been a weekly customer of the Bayview shop for over 3 years, and I highly recommend their delicious Oceanwise salmon. The staff are friendly and helpful. It's great having a fishmonger along with the butchers and fruit/veggie stores for convenient, neighborhood shopping.
Feb 24th, 2023

Feb 4th, 2023

Sep 30th, 2022

Nice fish. Clean store.
May 14th, 2022

I have tried this place one other time and was decently satisfied with it. I have a big event coming up in 3 weeks and wanted to taste a couple options of their fish before deciding what to order for my event since we were planning on having a sushi station. However after my experience yesterday and their customer service, I won't be going back. I placed an order online and specified that it was for sashimi and sushi. When I got home and opened the salmon, I was shocked to find this half gray tail thin piece that smelled horribly. It was evident it was not fresh and after a quick google search I realized it was not safe to eat since the color of the fish is gray. After reaching out to customer service, they said the gray color was "safe and expected" of a tail piece and I "should've asked for a center cut". I'm not sure how much more I could've done as a customer by specifying in my order it was for sushi, calling the location once to confirm again it was to be used for sushi and asking if that would be okay. The customer service representative also stated that it might not be up to my standard but it was up to their standards to serve. I also called the location and once I explained the situation to the manager, I was met with a lot of silence and a literal "k". They obviously do not value freshness and customer happiness/loyalty and I will most likely be reporting the issue to public health since the customer service representative let me know it was up to their standards even after viewing the photos.
Feb 2nd, 2023