OAK + FORT

Every time Ive been in this store, Ive been greeted and asked if I needed assistance. I enjoy the minimalist styles and have had great experiences here. The staff are always friendly and helpful at this location. The only OAK + FORT I enjoy shopping at!
May 6th, 2023

Feb 1st, 2023

I bought my wife a pair of jeans at full price as part of her Christmas gifts & they did not fit and when we tired to return them the manager Bianca told us the item was on sale and we could not return it and only get store credit. I told her this could not be possible since I had paid full price. I also asked the employees about the return policy when I purchased the item and confirmed it on the receipt. Bianca did not explain why and continued to process the order as store credit. She then realized her error that we were entitled to a full refund for my money back and instead of apologizing for her mistake and Bianca tried to make it seem like she was doing us a kindness by giving us a refund. When according to store policy we were entitled to one and it had only been 5 days since I bought it with the tags on and receipt. I just think that is extremely unprofessional and just plain wrong. She was not doing us an favour by following store procedures and we shouldnt be made to think that. My wife is so gracious she even thanked this woman. Ultimately we would have just used the store credit to get something else but the situation did not sit right with me. Since the managers can just brazenly violate store policy with no explanation we will not be returning here. Heaven forbid something does fit and we needed to exchange or return it.
Dec 26th, 2022

Great selection and excellent customer service!
Dec 25th, 2022

There is not a lot of selection as this store is not very big. We picked up few items and the lady that served us was very friendly.
Dec 24th, 2022