Bourbon St.Grill

Food : 2/5 | Service : 3/5 | Atmosphere : 2/5 More
May 23rd, 2023

Terrible staff, great food! I usually eat here when I go to Sherway, and as usual it was hard to communicate with the staff, cause they cant speak English fluently and its always busy which make them rushing everything, but today, I had a terrible experience that I have to share, at least with the management cause I didnt deserve it. I was in line, ordered my food and one of the staff said my food is ready and asked me to go to the cash register, so I did, the cashier put two packs of food in front of me and asked if theyre mine, since they were similar to my order and its their duty to make sure that customers get their orders right, I said yes, then the guy behind me said its his, I looked closer and realized theres some eggplant on the side so I realized that it wasnt mine, I apologized and waited for my food. When it was my turn, the cashier started yelling at me and telling me why do you say its yours when its not?!! I said they were similar, she yelled again No theyre not!! You cant do this!! I was about to cry and I was shaking and I just took my orders and left. She wasnt even young, I bet she had some customer service experience, and this was so unacceptable! I spent the time to write about my experience cause I think you should really need better customer service at Bourbon St Grills!
May 1st, 2023

The broccoli was rotten
Apr 4th, 2023

Food : 2/5 | Service : 3/5 | Atmosphere : 3/5 More
Mar 26th, 2023

Unprofessional employees
Mar 22nd, 2023