The Boiler Shoppe

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Heating system installation
Jan 4th, 2023

My old mid-efficiency boiler stopped working right before the Christmas break. The choice was between repairing a not-to-code unit or replacing the system. We opted to replace the system which involved running new venting. We contacted three companies, one of which we had used for over 15 years, but of late were unsatisfied with their "sales-y" approach and expensive service calls. We chose Boiler Shoppe because they offered Viessmann. We also did research on a Bosch combi but opted out of combi units altogether (as waiting for my hot water more than "normal" would have annoyed me). The team: Paul, Ricardo, installers Tom and team were amazing to work with from the start. No run-around, no upselling, factual, and worked around my picky requirements including ensuring the new venting that ran up from the basement through the garage was placed on the exterior exactly the way I wanted to ensure aesthetics were maintained. Further, they were able to run the venting pipes so not to disturb my finished basement - a miracle! (the other companies I interviewed were not able to say for certain where they would run the pipes). And lastly, as I had always been unhappy renting my bottom of the line hot water tank, I got out of that expensive lease and Boiler Shoppe installed a Viessmann stainless steel hot water tank while they were there that works off the boiler. They also hauled away the old boiler and old hot water tank, not to mention "saving" me from no heat in December as they were able to do the install quickly which I greatly appreciated. On install day, the job ran smoothly and Tom and his team worked really hard and in poor weather. Paul was also super responsive and patient on all my queries before and after the install. Post install, our master bedroom radiator was not heating up a couple of weeks later (likely due to huge air bubble that bleeding could not resolve) and Paul came out immediately to take a look. Tom and his team followed up with a service call to fix the issue. 100% would recommend the company for efficiency, non-sales-y, reasonably priced, professional and responsive pre and post care. Boiler Shoppe will be my boiler company going forward! Service: Heating system installation
Dec 27th, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Services: Install AC, Ductless heating & A/C services, Install thermostat
May 25th, 2022

Honest company and great service. Very respectful. Just had Riccardo come and take a look at my system. He was fast, honest and efficient. I can't say how good this company is, if I could give more stars I would.
Feb 12th, 2022

I contacted a few companies for quotes and Pat N from the Boiler Shoppe was the best. Professional, answered all my questions, competitively priced and helped us navigate the home audit process. We had a few visits to work out details and arranged a date for the installers to come. Chris & team arrived on time, were clean, competent and did an equally great job. They followed up with an appointment to show us how to use our new heat pump system. This left us all the more comfortable in having chosen the Boiler Shoppe for our home heating and water heating system. Pat came recommended from a friend who had also had a good experience a few months earlier. Changing a furnace & AC can be stressful and Pat made it much easier. Thank you Boiler Shoppe. Service: Heating system installation
Dec 25th, 2022