Holiday Inn Toronto Airport East

Impressive, clean, and organized with excellent service and a beautiful ambiance. Highly satisfied with the food and overall experience. Rooms : 5/5 | Service : 5/5 | Location : 5/5 More
May 22nd, 2023

May 22nd, 2023

Close to airport, quiet. Rooms : 4/5 | Service : 4/5 | Location : 4/5 More
May 22nd, 2023

I booked this hotel in July of 2022 for a stay in May 2023. They called me the first week of May to tell me there was no room available and I was being moved to a different hotel further away. The manager, Shivan, asked me why I was stressed that my room which was booked 9 months earlier was suddenly unavailable 3 weeks before my stay, and was incredibly rude with me on the phone. Told me a solution/the new booking would be ready in "2 days or maybe a week, I don't know if the manager of the other hotel is on vacation or not." When I asked for a discount he said "the new hotel is more expensive so we are already losing money because we have to pay to put you there." The new hotel had awful reviews, including hair and blood in sheets and towels. I asked to be moved to a different hotel of my choice, have Holiday Inn pay what they were going to cover originally, and then I could pay the difference. I was told no. I didn't see this as an unreasonable request. Shivan argued with me over the phone, spoke over me, cut me off and was overall frustrating and rude to deal with. I usually stay at a different hotel, but decided on staying here this year as it was closer to where I needed to be - I thought if it worked well for me I would stay here carrying forward. This whole situation has been incredibly unpleasant and I will never book at this hotel again.
May 22nd, 2023

May 13th, 2023