The Shoe Company

Had a great experience shopping here. The supervisor Anni was really kind & helpful in helping me find the item. Shes the best.
May 16th, 2023

Horrible customer service. The two girls working were just at cash talking to each other the whole time. I assume its a manager and another coworker. I needed help but there was no one around so I just left. I will stick to visiting the heartland centre because they always ask if I need help
May 2nd, 2023

Horrible. I have been trying to call to find out if they have a shoe in my size. They don't pick up the phone, period. However , when I finally went in person, there are these two youngwomen behind the cash register chit-chatting and full of attitude to clients. I hope the owner sees this review.
Jan 3rd, 2023

And the Bah Humbug award goes to... the shoe company on North Queen. Not only did the close an hour early, but as we were getting ready to get our shoes, we were told by one CSR that we had a few minutes before the store was closing. another CSR came up to us a minute later and said that they were now closed. In fact, even the registers are closed. there was no way they could cash us out. So we just dropped our shoes and left. As we were leaving, not a single CSR acknowledged us or said anything to us. Looks like this store lacks any customer service skills. Will definitely think twice about coming back to this location.
Dec 20th, 2022

Poor customer service and more concerning as white people we felt very much ignored when we walked into the store and got a dirty look from the black male cash attendant. People if you preach "inclusion" that means it works all ways. Black people don't get a pass to be ignorant and rude intentionally just because white people walked into the store to shop.
Dec 18th, 2022