Richview Animal Hospital

Great team, never had a bad experience. The care given to my cat here feels very personal and not rushed.
May 21st, 2023

Can't say I'm not happy. My Pup has been going there since she was 13 Weeks. She Loves visiting the Vets. I wish I felt the same visiting a hospital. She is always greeted by the front desk with love and Kindness. She has also had her spaying done at the clinic with great aftercare follow-up. She is now 1 year old and still gets excited to visit!
May 13th, 2023

May 1st, 2023

Man this place is EXPENSIVE. I didnt have time to go to my usual vet so I visited this one since its close to my house. They charged me two times what I usually get charged at the other vet I go to despite only getting it checked out and getting some medication. Theyre fairly thorough and friendly though.
Apr 8th, 2023

The manager, Theresa, is very rude and lacks customer service skills. My mother went in to have our cat get some blood work for travel. She was being racist, rude, and dismissive to my mother. She was very condescending and lacked basic knowledge about the type of blood work needed for animals to travel. She seems like she hates animals. I would not trust those people with my pets. My mother had some questions regarding the blood work needed for my cat to travel because the last time I had blood work done for my cat, they did the wrong one. They wasted my time, and money, and my cat was unable to travel with the me. My mother wanted to avoid this from happening again. Theresa then told my mom she will not help people like her. She proceeded to write a letter saying they will be denying my cat from any medical care. My mother is a black, visibly Muslim woman who is well spoken and articulate. Theresa continued to speak to my mom like she wasnt capable of understanding. She repeatedly referred to my mom as your kind and people like you. Theresa is not fit to work with people. She is better suited to work somewhere away from people. The owner should really consider replacing her. She is bad for business. Please believe that my family will be taking our business elsewhere. We will be telling our family, friends, and neighbours to avoid that clinic at all costs. RESPONSE: Of course Teresa is being defensive and dismissive. She is unprofessional and its not being truthful. Having a diverse staff doesn't mean YOU, Teresa, are not racist and it does not mean YOU did not display discriminatory behaviour. As a matter of fact, you definitely ran a blood test. It was the incorrect one though. I specified the one that was needed and your clinic failed to pay attention and ensure the correct blood test was taken. You can't even remember the events of our encounter correctly which leads me to believe that you have done this before. It seems as though you hate interacting with different kinds of people. Maybe customer interactions isn't for you.
Apr 7th, 2023