Top Hat Cleaners

I wish I read these reviews before choosing this establishment. They totally ruined my sons baptism outfit. Out of all the places to place a pin they chose the MIDDLE of the hat and right on the front of the pants. Why not use thinner pins or PIN the tag on a seam or somewhere less obvious? Now the hat is totally useless because it has huge holes on the top. Please do not trust this place with anything sentimental! Services: Special care fabric cleaning, Hat cleaning
May 10th, 2023

My son brought a Canada Goose Jacket in to be cleaned in the Georgetown location. When he picked it up the Coyote Fur around the hood had been burnt during the cleaning. When we complained they sent the jacket back to head office and they replaced the Coyote fur with fake teddy bear fur and was very poorly done at best. We did not accept that and were willing to work with Top Hat to come to a resolution. We were directed to the General Manager Wayne Connor upon my wife having a conversation with him, he was very dismissive and short! He told us at first they had done nothing wrong, which was not true as they did make an attempt to repair. Wayne Connor absolutely made no attempt at resolving the situation and then hung up on my wife as he said i am done with this conversation and hung up. one thing he did say is there is always a risk in taking something to their cleaners. Maybe that should be their slogan, Please do not use this cleaners or accept the risk Good Luck i would give the cleaners a one star and Wayne 0 stars and recommend Wayne take some Customer Service course!
Mar 12th, 2022

Been coming here for 8 years with my shirts. Never a single issue. Simple, charming service.
Dec 17th, 2019

I will never use this cleaner again!!! I brought some things in to be cleaned before Christmas, they told they would be ready before holidays...a mix of my wife's dresses and my suits and shirts. The only thing I really needed was my shirts and when I went to pick up, everything was there except the shirts. They sent them to another location. So I presented the stub with the price right on it...I brought almost exact amount of cash and paid in full ! So when my wife stopped to pick up the shirts after holidays they charged her an extra $6.00 for the shirts. That's good business!!!!
Oct 15th, 2019

Aug 6th, 2019