LLCR Ltd.

Dec 17th, 2022

Only hire LLCR if you've got project management experience to supervise, knowledge of building codes, all the tools to do the job, are available to help, and have all the patience in the world. We hired LLCR for an IKEA kitchen renovation in 2019-2020 which also included retiling the floors in the entryway and powder room. We do not blame LLCR for any delays cause by the pandemic or the unfortunate loss of the project manager. That said, LLCR came in and started the work, demo was done quickly and pretty cleanly as far as demo can go. Work started and the first issue occurred when replacing the floor. Flooring was done SO poorly with countless uneven tiles that it had to be removed and replaced completely. This only took place after some arguing and after cupboards and counters were in place. They used a "self-leveling" product to try and fix issues they said existed with the floor however the product used resulted in a glob of cement on the floor which they had to chip up again before the second floor was installed. Installation of the hood exhaust duct was done with insulated plastic vent pipe (for washroom exhaust) which we were told not to worry and that this was "what we use everywhere". Only after producing references from the Ontario Building Code was this changed to a metal exhaust. Finishing work was so poorly done that gaps at framing joints around windows and at floor as well as nail holes were left unfilled and simply painted over. The final coat of paint was so blotchy that it resulted in the owner of the company (Luc) to question if they even used the same paint for this coat on the walls and ceilings. Some difficult to paint areas (above archways) were left unpainted. At this point I'd had enough and asked for a credit for the paint so I could do it myself. They offered $200 for a paint job they charged me over $1400 to do (we also had to pay for the paint separately); I was able to argue this credit up to $400. As I worked from home during this renovation, I was asked on NUMEROUS occasions for help moving or installing materials as they only had one worker on site. Request to borrow my tools also occurred several times because "their tools were on another site". All this amongst the calamity of other smaller issues, errors, and delays. It's now a year in, we have loose tiles in the entry and the grout is coming up and chipping between tiles in the kitchen. Months of emails and calls to their office are not being returned. Their office staff might as well not exist unless they need to send you an invoice which they're not slow in doing. They were beyond poor with communication during the work and might as well not exist after to warranty their work. The single star is given simply because they finished the job; dealing with LLCR during (and especially after for warranty work) has been an absolute nightmare. In response to LLCR's response: We asked for the floor to be replace due to the NUMEROUS uneven tiles. You offered to replace the uneven tiles and you brought in your tile guy. HE (not us) convinced you the floor had to be replaced due to poor workmanship and that he should have been supervising the junior guy he had do the floor. As for the tile, yes, we picked a different tile. We were ready to get the same tile but you insisted we could change it. You even tried to get us to change the shape of the tile because, in your words, 1 x 2 tiles are challenging to install. As for paint, you charged us $799 for the walls and another $599 for the ceiling for a total do $1,398; I rounded up. Both had to be repainted. Why would I have you back in if you couldnt paint it right the first time?
Apr 7th, 2022

I was renovating the kitchen via Ikea, and they introduced LLCR as the general contractor installation and other tasks (e.g. demolition, plumbing, etc.). All the guys we met were really nice, polite and showed good workmanship, and I heartily thank everyone who helped us on this project. One thing that could have been better is the communication and coordination. I understand that things are not usual under this pandemic but their no-shows without notice, no e-mail responses, not picking up the phone calls was pretty outrageous. Many things had to be unexpectedly postponed and delayed and my kitchen remained unfinished for 5 months as a result. The final invoice was sent to me without a single apology either. I have never seen this level of unprofessionalism before. I read the past reviews, and it seems that in the past there have been several other customers that had the similar experience as me, and I am not too much surprised. Services: Demolition, Remodeling
Jan 24th, 2022

LLCR completed an extensive basement renovation for us. Luc made sure he understood what we wanted and gave us as much time as we needed to ask questions and understand the process. He was an excellent guide through what could have been a stressful situation. The end product is gorgeous. We are very happy.
Jan 17th, 2022

I cant say enough amazing things about Brady, Nick and Victoria. Not only are they talented at what they do - they are some of kindest, nicest folks to have in your home. They built and installed my IKEA as if it was their own and always made sure I was happy with everything. I cannot recommend these three enough. 10/10 service!! Will use and request them again on a future home! Thank you!
Oct 3rd, 2021