TD Canada Trust Branch and ATM

Horrible Experience... I went in to the branch to replace a debit card. The lady at front desk gave me soooo much attitude. She acted like she was a detective and I was committing fraud or something. There are so many ways to verify identity. She literally has a picture of me and copies of my id on her computer. I want to withdraw my money and close the account. Smh
Mar 26th, 2023

Feb 11th, 2023

Dec 5th, 2022

One more unprofessional and low quality employees here as well. I wired money to US, and the manager has to approve it as it was more than tellers limit. Wire did not go through as they thought that it went out even it was still in the branch. TD bank has to look at these kind of issues seriously or close the bank for good, why trouble the customers if you cannot arrive them, we can go to a different bank. They charge for every thing, they charged for my wire as well and they dont do a quality job. May be lacking of training from the TD corporation?? Worst ever bank I dealt with.
Jun 28th, 2022

Back in June 2022 my son found out his account had been frauded/identity theft and frozen. by mid august we finally got the account released only to have all his government cheques seized by the bank for nsf charges. we ask the bank to forward the nsf charges to the fraud dept as none of them were his doing. Was told to come back within 10 days to get his funds. When he went back to the bank he was told the account was closed and all cheques were returned. we have been in contact with the cra on all the cheques that should have been returned to them and as of sept. 4th no cheques have been returned to the cra. They were all his cheques for June and July 2022. The cra also advised that is is illegal for the bank to have seized the cheques for the nsf charges that were done under fraud. Frusted mother.
Sep 27th, 2022