Premier Inn Hamilton

Very unclean. No breakfast. Staff were very uninterested in helping. If there were cleaning staff there I never saw them. Avoid at all costs. Rooms: Disgusting
May 22nd, 2023

So dirty both hallways and inside the rooms. Tried two different ones. Both stunk. We had to leave. It was REALLY bad. Dont stay here. Staff not friendly either. Rooms : 1/5 | Service : 1/5 More
May 19th, 2023

May 17th, 2023

This is my first 1 star rating anywhere. I want you to know this could have been avoided if the management would have listened to my situation and acted accordingly. The stay was fine, nothing to write home about. You get what you pay for. The worst part is that I was charged for a late check out fee ($30), even though when I checked out on time. The issue is the staff at the counter took my keys and didn't scan them until 1pm, which constitutes a late check out. Upon investigation, the cameras were conveniently "not facing our exit". I tried to resolve the situation via several phone calls and an email that was never responded to, but the management never got involved, only the poor staff that seems to be protecting the incompetent owners/managers, all for $30. Make sure you watch them check you out when you check out to avoid this issue.
May 15th, 2023

So dirty. DIRTY. Nothing like what the pictures show.
May 13th, 2023