PIZZA HUT HAWKESBURY

(Translated by Google) Good service but taste of pizzas and chicken wings not satisfactory for the price, first and last time (Original) Bon service mais got des pizzas et chicken wings pas satisfaisant pour le prix, premire et dernire fois
May 22nd, 2023

We've ordered here three time now and though the pizza is good, I am having an issue with the fact that twice now I've added fries to my order, I have a small child that doesn't like pizza. Both times, at $5 an order they were forgotten. The last time my husband even asked about the fries before he took the order, he was told they're in one of the boxes. They were not in any of the boxes, it was on the receipt, so they were paid for but never given. My only assumption is they don't actually have the fries but can't change the online menu. Don't bother ordering the fries, just leave it to the pizza
Apr 18th, 2023

For the price you sell your pizza, I think we should get REAL cheese. The first times we ordered from this new location, the pizza was good but our last 4 times were ALL very disappointing. The cheese taste synthetic, we got thick crust 3 out of 4 times when we ordered thin crust, the ingredients were concentrated in the middle with nothing but sauce all around, the pineapple had no taste at all. Moreover, the dipping sauce you sell is way too liquid - you should try the one from Pizza Pizza. Very, very disappointed. Sorry !
Apr 17th, 2023

We've gone a few times since they've opened without any concerns. Always order through the app and pickup in store. This time wasn't a good experience. When I arrived the order wasn't ready yet (said 3 mins ETA on the board), so I paid and waited. 15 mins later my name disappears off the board, so I go up to the cash to ask about it. Waited for a few minutes while two of the staff stood with their back to me and flirted with each other, not looking around. Two more customers entered the store and stood behind me, waiting to order, during the time. Turns out my food was ready and sitting in the warmer for who knows how long. Then got home to notice the few inches of crust without any sauce or toppings on it, as seen in the picture. Had given a tip with the order and regret that now. Not sure if we'll be back.
Apr 14th, 2023

For the second time in a month they lost my order while I was waiting for it for take out. I watched my name in their screen as the time counted down and then all of a sudden my name was gone and they had no clue what happened. When I asked the staff what happened to my name, I was told that they didn't know and that I would be put to the back of the ordering line after having already spent 50 minutes waiting. I asked them to just fit my order in next since I had already waited nearly an hour and they would not do that. I asked for my money and I was told they didn't know how to refund me. When I asked what their solution was the guy making pizzas got mad and asked what the problem was and when I went over it again and asked for my food to be made he got upset and began to argue with me. He then opened the cash register and took out the money to refund my order. He put the money on the counter and in a very condescending way said "have a nice day" to simply dismiss me without any attempt to resolve the issue or an apology. Terrible customer service and treatment.
Apr 11th, 2023