Exl-Aire Mechanical Ltd.

My old furnace died on the coldest night of the year (to quote Bruce Cockburn). John and the team tried unsuccessfully to fix it Friday night. Plan B was a new furnace which took them two days to find but when they did, drove hundreds of km to pick it up and immediately install. Works great and disaster averted. Such exceptional service is pretty rare these days!! Service: Repair HVAC
Jan 27th, 2023

Sep 9th, 2022

Good prompt and reliable service
Apr 5th, 2021

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Jan 12th, 2021

So we have has some work done to our furnace that exle air suggested while we had them come and quote a humidifier. Once they came and installed the humidifier they attempted to fix the problem and then sent us two bills one for the humidifier install and one for the fix. We paid the humidifier install no problem and called and said the problem that they wanted us to have fixed wasnt fixed, so they came back and trialed again and said if it doesnt work thats all they can really do. No we have been trying to call because its not fixed and we have called multiple times and left messages and have not heard a response. We were trying to talk about the bill seeing as we shouldnt have to pay the full bill if they never fixed a problem we never even knew about. Now today March 17th we finally got ahold of them and they told us, oh we wrote that off and we wont do work for you guys every again. Here we are trying to talk about what is a fair bill for work done that never fixed the problem after we easily paid for a big humidifier install bill, and they just want to refuse work for us because they cant get back to us to talk about the bill. They dont have to worry about having to work for us because we wont be going back. Now the service techs that were here were pleasant and did what they were supposed to, the office just really mismanaged this situation. Service: Repair HVAC
Jul 31st, 2020