Briggs Pumps & Plumbing Ltd

Our extended family bought a seasonal cottage near Huntsville 4 years ago. It was old and had not been well-maintained. When we asked the neighbours from other properties along our part of the lake who they recommended for plumbing, every single person recommended Briggs, saying Briggs had served them really well for many years. Over the past 4 years Briggs has done our spring and fall water turn on/off but we have also needed to have them install a new water heater and a new sewage pump and a new UV water treatment system. In every case Briggs has been professional, friendly, and excellent at explaining our options. We recommend them without reservation.
May 7th, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
May 6th, 2023

Critical: Value Service: Faucet repair
Feb 13th, 2023

HORRIFIC EXPERIENCE!! If a ZERO rating was possible, I would have preferred that! COTTAGERS & MUSKOKA RESIDENTS BEWARE! June 9, 2022 we paid $2,500.00 for a new PUMP & TANK. We were told to buy a new TANK (although the existing one was fine) to avoid future "warranty issues". We were also sold on how we were getting a "quality product" with "brass fittings" from the USA, and not a "cheap pump from China". In LESS THAN 3 MONTHS we noticed SIGNIFICANT RUSTING OVER THE ENTIRE PUMP. We wrote several emails and made several phone calls to "PETER" the OWNER of BRIGGS. PETER NEVER RESPONDED to our numerous attempts to speak with him for over 4 weeks. We emailed BRIGGS last week stating that we were closing the cottage the weekend of October 21-24th and needed the pump replaced. No response. Early today (October 24th) after several attempts to reach BRIGGS, we heard from "Ashley" in "customer service". She verbally abused us and stated that this was a "manufacturing issue, and none of their concern". There was NO ASSISTANCE TO ENGAGE THE MANUFACTURER AND TO MAKE THINGS RIGHT. Further to this we were told to have no further contact with BRIGGS as it would be seen as "HARRASSMENT". Of course we are pursuing action against this unprofessional business, but we hope other COTTAGERS AND LOCAL RESIDENTS IN MUSKOKA will look ELSEWHERE for their plumbing needs! BRIGGS plumbing in Huntsville cannot be trusted, and they will NEVER get the business of our friends and family in the Muskoka Region. BEWARE!
Oct 21st, 2022

Jul 12th, 2022