Mitch's Plumbing & Heating

Awesome.
Sep 9th, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness
Aug 17th, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Jul 27th, 2022

Fast response.
Dec 17th, 2021

Ok so we have been putting this off because we were trying to be nice & negotiate with Mitchs Plumbing and heating over an issue from November/December 2019. We bought the old Pav in August of 2019. Since it had sat empty for quite some time we werent overly surprised with the fact that there were some issues with the plumbing. We had tried a few techniques that my dad suggested (hes a master plumber that works as an instructor at NAIT and helps write the plumbing code books for Canada) by November 27 we had exhausted all of our options & had no choice but call a plumber. So we called Mitchs. Steve and a red headed apprentice from BC came out to fix it. Great, they came quickly and were very efficient (so I thought) at clearing the clog in our main sewer line. So things were ok for a few days, but it started backing up again We tried the remedies my dad had suggested again but again they didnt work. So called Mitchs back December 10, at this point we are at 13 days from the initial call Mitch, & the red headed appreciate came. I cant remember the exact exchange but I do remember the red headed apprentice said we didnt stick the biggest auger through because it wouldnt fit Mitch looked up & said we dont tell customers that my reaction was stunned! They couldnt get the bigger auger through because IT WAS STILL CLOGGED WITH SOMETHING FAIRLY SOLID! So Mitch & the apprentice finish the job and leave. I HAD TO CALL THE NEXT DAY! Mitch came back alone this time. He started trying to blame the blockage on tampons, when I told him we dont use tampons in my house, he tried to blame our toilet paper. Well at the time we were using the Scotts brand of 2 ply that most offices use the stuff that should really be one ply so clearly that wasnt the issue! He had me run the tub & flush the toilet repeatedly. This is where I got frustrated & told Mitch about my dad & said that when I talked to my dad that this shouldnt be an issue if it had been done correctly the first time, & if he needed ideas on how to clear the blockage with the tools he had I was sure my dad would be more than willing to stop his class and talk to him BAM no more issues! So we get a second and third bill in the mail UM we had to have them out 3 times in 14 days and 2 of the calls were a day apart! They CLEARLY did not finish the job the first time, as the apprentice had indicated, so why am I being billed the second time & why am I being billed the third time when it was clear that the fix hadnt actually been fixed? So my husband contacts Mitchs on Facebook, tried to talk to them about it & we were essentially ghosted according to MANY of the instructors at NAIT have stated that industry standard would be not to charge for the second and third call out because 1) 3 calls in 14 days is a little much 2) unless it can be proved that the customer is doing something that will definitely cause a clog you dont charge for call outs so close together, and since no tampons are used and the kind of toilet paper would not have caused it there was nothing we did to create a clog again 3) their employee admitted they didnt finish the job the first time So Mitch, instead of actually talking to us sent the bill to collections they are now asking for a little over $900. We offered to pay the highest bill AND we offered to pay $50 towards the fee of hiring the collection company, but they are set on the full amount. Im sorry but if I had my breaks done at ABC company and a week later they were smoking because the company didnt install them properly would I have to pay for new? Mitchs Plumbing and Heating KNOWINGLY did not finish the job the first time, they KNOWINGLY made it so they HAD to come back, they KNOWINGLY charged us for 3 call outs even though it was THEIR fault it wasnt fixed in the first place! So beware when hiring Mitchs Plumbing & Heating, make sure they do the job properly the first time & if you have to call them back in short succession because they had NOT done it correctly industry standard is to not charge!
Nov 29th, 2021