L A Nails & Spa

I am so disappointed with my experience today...well half my experience. My husband bought me a gift certificate for $50, which was an ordeal in itself as they charged him tax on it despite their sign stating tax was included. I went for a pedicure and nail set and asked to oay the difference which they assured me was fine. My pedicure was good, I was ok with the treatment and colour and the gal was friendly. When it was time for my nails, it was a different gal. I showed her a picture of what I was thinking, asked about her opinion on Matte finish instead of shinny away we went. I had to stop her twice to remind her of the correct colour for my ring finger, she painted over it and could still see the wrong colour at the base of my nail. She rushed through telling more customers to come in and she would be with them in 2 minutes, no matter where we were at. When she was finished, there was dabs of the polish in my skin that she didn't get off and under my nails was a hot mess of white, jagged edge and the cream. I asked her to smooth them so she quickly did (not completely). When I went to pay the difference it was a strange amount and alot more expensive then I anticipated. With my gift certificate included it was well over $100. I left the salon and about 5 minutes later.i went back and asked her to have another look as my nails looked awful...there were lines throughout, an oily finish after the hand cream, and I realized more and more nicks of polish around my nails, skin and finger. The lady insisted that matte finish isn't nice and I needed glossy and she couldn't change the colour because it would show more on my skin. I really couldn't understand what she was trying to tell me, she just repeated that she doesn't like Matte finish and would make it glossy. I asked her about using a q tips or something to deal with all the spots she had left, but she didn't, just rushed me through again and I left. The paint job is awful, the cost was high, the experience was brutal. I am not one to treat myself and was really looking forward to relaxing and doing something for myself for my birthday. I have included a few photos as well. Services: Manicure, Acrylic nails, Pedicure
Apr 13th, 2023

Apr 11th, 2023

I went in here just to get humiliated and return with least satisfaction. Sooo not recommended place to be!! Not only they charge you high but also treat you so disrespectfully. They gang up, speak and make fun in their native language. This is the worst experience ever. They really need someone to teach them to treat others with respect!! So disappointed right now!! N the tools they use are dirty as hell!! Services: Gel manicures, Manicure, French manicures, Pedicure
Apr 9th, 2023

I recently went to get a set of acrylics removed and instead of letting them soak and using the dremel, the nail tech used a pair of cuticle cutters and forced them underneath the fake nail in order to pop them off. This was incredibly uncomfortable and has led to several of my nails breaking and being very painful. Even expressing my discomfort, the nail tech continued to shove the cuticle cutters under the fake nail to pop them off. This used to be my number one place to go to for acrylics and pedicures, but due to my most recent experience, I will not be returning.
Mar 31st, 2023

Lora and Kevin are absolutely phenomenal! Kevin always does an amazing job with nail prep and pedicures. While Lora can execute the perfect nails every time. She is such an incredible artist and has done some of the most beautiful nail art I have ever seen. She also takes the time to make sure each stroke is perfect and I have never had such perfect french manicures. Also, the shellac lasts so much longer than normal and I believe it is because of the care and attention they have. I am so sad to be leaving Kingston in a month because I won't be able to find a nail tech that will be nearly as amazing as Lora. Not to mention, the customer service is also incredible and I enjoy catching up with Lora and Kevin. I would rate 10 stars if I could! Services: Gel manicures, Manicure, Pedicure
Mar 21st, 2023