Hoover Optometry

Recently had eyes examined, purchased new glasses. Seriously dedicated to great service, friendly atmosphere. Highly recommended
Feb 22nd, 2023

Very nice experience with a young lady who showed a lot of respect to a senior citizen customer picking out glasses and doing final measurements.
Jul 30th, 2022

When my appointment with the optometrist was confirmed, I was warned that I had to give a 48-hour notice of cancellation, otherwise I would be charged $50. Last week, I was notified that my new eyeglasses were ready for pickup. Store opening hours were not provided. How could I have known that the business would open only at 11 AM that day, when in my experience it opened at 9 AM? There was no other notice of opening hours posted on the door. So I returned the next day - Friday - to pick up my glasses, this time after 11, but only to find once again closed doors on which was posted a notice that the business was closed and would open again at 9 only on the following Tuesday. 'Sorry for any inconvenience', it said. Hollow apologies will not compensate me for wasted time and money I spent in twice fruitlessly attempting to pick up my new eyeglasses. This is the worse abuse of a customer I have ever been subjected to.
May 7th, 2022

Apr 18th, 2022

Came in and reception was bashing other clients within ear shoot of everyone there. The new eye doctor (not Hoover) had made a point of treating me like a burden or second class as I am OHIP covered. I have never gone to an eye doctor before that showed so much disrespect for a patient before now. All over the fact the government wasn't paying him what he wanted. And ended with "You are not allowed back unless you pay like everyone else." If you want to be treated with respect, don't go here.
May 20th, 2021